I have been having endless problems with American Airlines and my flight reservations. Apparently when I made my reservation, and was forced to use their site in India because Australians are now forbidden to use their US site, either my not reading the fine print or the way the web page was designed, my surname and forename got reversed. In these days of automated responses, you don't instantly have alarm bells going off when something is addressed to Smith John instead of John Smith. It didn't to me, but then I wanted to double check some times and could find no listing under my name. Last night I finally got to the nub of the matter, after several previously fruitless and lengthy phone calls to a toll-free number that may have been answered anywhere in the world for all I know, and found somebody who noticed the error. They promise that the change will be rectified and even called me today to give me a status report which is good because I tried to call the listing up today and it was still missing. Outsourcing services may save money but when my only alternatives for buying tickets were India, Japan, China and Korea, I was not amused. Sure they will do currency conversions but I don't like fares quoted in rupees. I am only using American because of frequent flyer connections with Qantas. Global economy indeed. And by the way, I was right to buy when I did because the Aussie dollar has last 10 cents against the US dollar in the past fortnight.
Friday, September 05, 2008
I have been having endless problems with American Airlines and my flight reservations. Apparently when I made my reservation, and was forced to use their site in India because Australians are now forbidden to use their US site, either my not reading the fine print or the way the web page was designed, my surname and forename got reversed. In these days of automated responses, you don't instantly have alarm bells going off when something is addressed to Smith John instead of John Smith. It didn't to me, but then I wanted to double check some times and could find no listing under my name. Last night I finally got to the nub of the matter, after several previously fruitless and lengthy phone calls to a toll-free number that may have been answered anywhere in the world for all I know, and found somebody who noticed the error. They promise that the change will be rectified and even called me today to give me a status report which is good because I tried to call the listing up today and it was still missing. Outsourcing services may save money but when my only alternatives for buying tickets were India, Japan, China and Korea, I was not amused. Sure they will do currency conversions but I don't like fares quoted in rupees. I am only using American because of frequent flyer connections with Qantas. Global economy indeed. And by the way, I was right to buy when I did because the Aussie dollar has last 10 cents against the US dollar in the past fortnight.
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